FAQs
Common questions about Lemonvibrator.
Quick answers to the most-asked questions. Can't find what you need? Email support@lemonvibrator-jk86e.mayall.ai — a real person replies within 24 hours.
Shipping & delivery
How discreet is the packaging?
Plain corrugated box, no logos, no brand markings. Return address uses our parent company name for added privacy. Completely discreet delivery.
How fast does it arrive?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) available at checkout. International orders typically 5–10 days with duties included.
Do you ship worldwide?
Canada, UK, Australia, and the EU. We cover duties upfront so no surprise fees on arrival.
Returns & warranty
What's your return policy?
30 days, full refund, free return shipping. Returns accepted even if used. Refunds issued regardless of condition. Returned units are recycled, never resold.
How long is the warranty?
Two years on all products. Covers manufacturing defects, motor failure, battery issues, and material separation. Free replacement or repair with no shipping charges.
What if my order arrives damaged?
Contact support@lemonvibrator-jk86e.mayall.ai with a photo and order number. We send a replacement same-day in most cases with a prepaid return label.
Materials & safety
What materials are used?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full material disclosure on every product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Safe for shower, bath, or poolside use.
How quiet is the vibration?
33–48 dB depending on intensity — quieter than a whispered conversation. Independently verified by an audiology lab.
Using your toy
How long does the battery last?
Up to 120 minutes per charge depending on intensity. Full charge takes 90 minutes via USB-C magnetic charger included with every purchase.
How do I clean it?
Rinse with warm water, add a drop of mild soap, pat dry. See the [Care & Cleaning](/care) page for the complete ritual.
Can I take it while traveling?
Yes — TSA-friendly, includes a silk pouch and travel lock (hold the button 5 seconds) to prevent accidental activation.
Didn't find your answer? Email support@lemonvibrator-jk86e.mayall.ai — we add new FAQs weekly based on what customers ask.